Accessibility statement for Drive in a Clean Air Zone
This accessibility statement explains how accessible this service is, what to do if you have difficulty using it, and how to report accessibility problems with the service.
This service is part of the wider GOV.UK website. There is a separate accessibility statement for the main GOV.UK website.
This page only contains information about the Drive in a Clean Air Zone service.
Using this service
The Drive in a Clean Air Zone service allows users to check if their vehicle meets emissions standards and, if not, pay the charge liable in each Clean Air Zone (CAZ). Payment is made through GOV Pay, which has a separate accessibility statement.
There is a British Sign Language (BSL) video relay service to help communicate or pay a charge if you're on a computer. Find out how to use the service on mobile or tablet.
This service is operated by the Joint Air Quality Unit (JAQU), a team established jointly between the Department for Environment, Food and Rural Affairs (Defra) and the Department for Transport (DfT). We want as many people as possible to be able to use this service.
This means you should be able to:
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change colours, contrast levels and fonts
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zoom in up to 300% without the text spilling off the screen
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get from the start of the service to the end using just a keyboard
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get from the start of the service to the end using speech recognition software
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listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
We've also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this service?
This service has been tested by the Digital Accessibility Centre (DAC) and is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Technical information about this website's accessibility
JAQU is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
How we tested this service
This service is tested at least monthly by the team that maintains it, and periodically by external bodies. At the time of publishing, it was last tested externally by Digital Accessibility Centre Limited on the dates listed below.
| Service | Date tested |
|---|---|
| Check a single vehicle | 26th November 2019 |
| Pay a charge for a single vehicle | 25th March 2020 |
| Check and Pay for multiple vehicles | 30th March 2020 |
What to do if you have difficulty using this service
If you have difficulty using this service, contact us by:
Telephone: 0300 029 8888
Monday to Friday, 8am to 7pm
Saturday 8am to 2pm
Find out about call charges
Online contact form
Reporting accessibility problems with this website
We're always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we're not meeting accessibility requirements, let us know using our feedback form.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
This statement was prepared on 26 June 2024.